Terms & Conditions
Terms & Conditions

Pure Body Fix® Terms and Conditions

Payments

Payment for treatments can be made by one of the following ways:

  • Cash
  • Credit/debit card
  • Bank transfer
  • Pre-paid phone payment by credit/debit card
  • A Pure Body Fix® voucher

Cancellation Policy.

If you know you’re going to be late for an appointment, call us as soon as you know.  If you are late for your appointment then your time will be limited, but you will still be charged for the full price. If you miss your appointment without contacting us first, you will still be charged. If you cancel your appointment within the 24-hour period before your appointment you are still liable for the cost.

Changes to your Appointment

We understand that you may need to change your appointments occasionally. We are happy to change, postpone or cancel your appointment if you give more than 24 hours’ notice. You can do this by one of the following methods:

  • through our online booking system/app
  • phone
  • by email to: info@purebodyfix.com.

Therapist Availability

We will make every reasonable effort to ensure that the therapist/coach booked will be available. However, if due to reasons beyond our control your therapist/coach isn’t available for your appointment, we will:

  • notify you via phone or text message, or;
  • offer you the option to either see an alternative therapist/coach, or;
  • re-schedule your appointment, or;
  • cancel your appointment.

Under 18 or Vulnerable clients

We can treat under 18 or Vulnerable clients subject to a parent, guardian, or care-worker being in attendance who is legally authorised to consent to the treatment.

Privacy Notice

Pure Body Fix® takes your privacy very seriously and will only use your personal information to provide your treatments or services and to administer your bookings. All client information held by us is confidential.

We store your data digitally on a secure server and do not share with third parties. This information is kept for a minimum of five years after your last treatment as specified by our insurers. Your data will be erased after this period.

You can subscribe or unsubscribe from our regular newsletter at any time.

For a small administrative fee, you can instruct us to provide you with any personal information that we hold about you. The fee is currently £30 and may change from time to time. The request can be made by sending an email to: info@purebodyfix.com. We will take all reasonable steps to prevent the loss, misuse, or alteration of your personal data.

Pure Body Fix Ltd. reserves the right to amend or update our Terms & Conditions and Privacy Policy in accordance with current regulations.

Exclusion of Associates

These terms and conditions apply solely to clients of Pure Body Fix®. They do not apply to independent professionals, contractors, or associates who rent space or provide services under their own business at our premises.

To ensure clarity you therapist / coach should make it clear that they are working independently and in accordance with their own terms and conditions.

Pure Body Fix® Membership Terms & Conditions

Last updated: September 2026

These Membership Terms & Conditions apply to all Pure Body Fix® memberships. They should be read together with the general Pure Body Fix® Terms & Conditions, which continue to apply to treatments, appointments and other services unless these Membership Terms & Conditions specifically say otherwise.

1.    About Pure Body Fix® Membership

Your Pure Body Fix® membership lasts for a full year, giving you access to member benefits throughout your membership period.

Enjoy 20% off every eligible massage, with no limit on the number of massages you can have. Depending on your membership level, you’ll also receive coaching, Members Area access, events and other member benefits.

These terms explain how membership works, including payments, benefits, cancellations and renewal.

2. Membership Types

Pure Body Fix® currently offers three membership levels:

Massage Membership

  • 20% off eligible massage treatments
  • Two gift vouchers per membership year at the applicable member price
  • 10% discount on eligible shop purchases
  • Optional access to the Members Area, available for an additional fee

Sport Membership

  • 20% off eligible massage treatments
  • Three health coaching sessions during the membership year
  • Access to the Members Area
  • Two gift vouchers per membership year at the applicable member price
  • 10% discount on eligible shop purchases

Wellbeing Membership

  • 20% off eligible massage treatments
  • Six health coaching sessions during the membership year
  • Access to the Members Area
  • Included access to eligible Pure Body Fix® meetings and events
  • Two gift vouchers per membership year at the applicable member price
  • 10% discount on eligible shop purchases

Benefits may be subject to the specific conditions set out in these Terms & Conditions.

3. Membership Fees

The current annual membership fees are:

Membership Annual payment Two six-month payments
Massage £89.00 £49.00 + £49.00
Sport £249.00 £129.00 + £129.00
Wellbeing £399.00 £209.00 + £209.00

 

The annual payment represents the best-value payment option.

The six-month payment option is a payment arrangement for one 12-month membership. It does not create two separate six-month memberships, and the second payment is not a renewal.

Membership prices may change for future membership periods. Any new price will apply when a member chooses to renew for a new membership year.

4. Membership Period

Membership lasts for 12 months from the membership start date shown in the member’s confirmation.

Membership benefits apply only during the active membership period unless a specific benefit has a different validity period stated in these Terms & Conditions.

Membership benefits cannot normally be carried forward into a subsequent membership year.

5. Massage Member Pricing

Members receive 20% off the standard published price of eligible massage treatments while their membership is active.

There is no annual or monthly limit on the number of eligible massage treatments a member may book.

The member price applies at the time the treatment is booked or provided, subject to the membership being active at that time.

Membership discounts cannot be combined with another discount, promotional offer or package price unless Pure Body Fix® specifically states otherwise.

6. Health Coaching

Sport members receive three health coaching sessions during their membership year.

Wellbeing members receive six health coaching sessions during their membership year.

Coaching sessions must be booked and used during the applicable membership period. Unused coaching sessions expire when the membership period ends and have no cash value.

Coaching sessions are subject to the normal Pure Body Fix® appointment and cancellation conditions.

7. Meetings and Events

Wellbeing members receive included access to eligible Pure Body Fix® meetings and events identified as included membership benefits.

Places may be subject to advance booking, capacity and availability.

Events must take place during the member’s active membership period. Unused event entitlement cannot be carried forward.

Pure Body Fix® reserves the right to change event dates, venues or formats where reasonably necessary.

8. Members Area

Sport and Wellbeing members receive access to the Pure Body Fix® Members Area during their active membership period.

Massage members may purchase Members Area access separately for the applicable additional fee.

Members Area access ends when the associated membership or paid access period ends, unless separately renewed.

Access is personal to the member and must not be shared with another person.

9. Member Gift Vouchers

Each member may purchase up to two gift vouchers during each membership year at the applicable member price.

The purpose of this benefit is to allow members to introduce friends, family or other people to Pure Body Fix®.

Gift vouchers must be purchased during the member’s active membership period.

Each gift voucher is valid for six months from its purchase date, in accordance with the general Pure Body Fix® gift voucher terms.

The six-month voucher validity period continues even if the member’s own membership subsequently expires.

Gift vouchers cannot be used by the purchasing member to obtain their own member treatment discount.

10. Shop Discount

Members receive a 10% discount on eligible Pure Body Fix® shop purchases during their active membership period.

The discount does not apply retrospectively and cannot be combined with another discount or promotional offer unless specifically stated.

Certain products or services may be excluded where stated at the time of purchase.

11. Membership is Personal

Membership is personal to the named member.

Membership benefits, including massage discounts, coaching sessions, Members Area access, event places and member gift voucher entitlement, cannot be transferred, shared or pooled with another person.

12. Appointments and Cancellations

The normal Pure Body Fix® appointment cancellation, lateness and non-attendance conditions apply to members.

Membership does not provide an exemption from appointment cancellation charges.

13. Statutory Cancellation Rights

Nothing in these Terms & Conditions affects any statutory rights you have as a consumer.

Where membership is purchased online or otherwise at a distance, statutory cancellation rights will apply where required by law.

Where a member requests that membership services or benefits begin during a statutory cancellation period, the consequences of doing so will be explained at the point of purchase where required.

Any refund due following a lawful cancellation will be handled in accordance with applicable consumer protection law.

14. Six-Month Payment Arrangements

Where a member chooses the two-payment option, the member is purchasing a single 12-month membership and agrees to pay the two stated instalments.

The second instalment is due six months after the membership start date.

The second instalment is not a renewal.

If a second instalment is not paid when due, Pure Body Fix® may suspend membership benefits until the payment is received and may take further action in accordance with these Terms & Conditions and applicable law.

15. Renewal

Membership does not automatically renew.

Before the end of a membership period, Pure Body Fix® may contact the member with an invitation and payment link to renew for a further 12-month period.

Renewal creates a new membership period and will be subject to the membership prices and Terms & Conditions applicable at that time.

A member is not required to renew.

16. Expiry of Membership Benefits

Unless a different validity period is expressly stated:

  • massage member pricing ends when membership ends
  • unused coaching sessions expire when membership ends
  • unused event entitlement expires when membership ends
  • Members Area access ends when membership ends
  • shop discounts end when membership ends
  • unused gift voucher entitlement expires when membership ends

Gift vouchers already purchased during the membership period retain their separate six-month validity period.

17. Changes to Membership Benefits

Pure Body Fix® may make reasonable changes to the way membership benefits are delivered, including changes to event dates, locations, content or availability.

We will not knowingly remove a material benefit that has already been paid for during the current membership period without providing an appropriate alternative or remedy where required by law.

Membership prices and benefits may be changed for future membership periods.

18. Suspension or Termination by Pure Body Fix®

Pure Body Fix® reserves the right to suspend or terminate a membership where there is serious or repeated inappropriate behaviour, misuse of membership benefits, non-payment or other material breach of these Terms & Conditions.

Nothing in this section limits any statutory rights available to the member.

19. General Pure Body Fix® Terms & Conditions

The general Pure Body Fix® Terms & Conditions continue to apply to membership-related services, treatments, appointments and other activities unless these Membership Terms & Conditions specifically provide otherwise.

Where there is a conflict between the general Terms & Conditions and these Membership Terms & Conditions, these Membership Terms & Conditions apply to the membership benefit concerned.

20. Contact

If you have any questions about your membership or these Terms & Conditions, please contact:

Pure Body Fix®

5 High Street
Chesham
HP5 1BG

Email: [info@purebodyfix.com](mailto:info@purebodyfix.com)

These Terms & Conditions are intended to be clear and easy to understand. They do not affect your statutory consumer rights.

Payments

You can pay for treatments at the time of booking online or, at the end of each visit.

Gift Vouchers

Gift vouchers are available for all Pure Body Fix® massage treatments. Vouchers are valid for 6 months from the date of purchase. Vouchers can be purchased either in person from The Pure Body Fix® Wellbeing Centre, our online shop, or via email. Vouchers purchased via email are activated once payment has been received by bank transfer.

Client Consultation

At the beginning of every treatment, your therapist will carry out a short consultation. We collect this information:

  • to ensure that the massage is safe for you and there are no contraindications.
  • to enable your therapist to carry out the treatment specific to your needs.
  • to help provide you with specific aftercare advice.

You will be asked to read the information at the bottom of the consultation form and sign it to give your therapist consent to carry out your treatment. Your therapist will not treat you if you refuse to sign the consent form or give the information needed to carry out your treatment.

Client Etiquette

Pure Body Fix® has zero tolerance for inappropriate behaviour. If any client exhibits any inappropriate behaviour, they will be asked to leave immediately, and no refunds will be given.

Our therapists ensure that the highest standards of hygiene are observed. We reserve the right to refuse to treat any client if we believe their personal hygiene will impact on the quality of the treatment or risk the therapist’s health.

We will not treat any client with a fever or knowingly has an infectious disease.

Scope of Coaching

Coaching is a collaborative process with an ongoing professional relationship between the Client and Coach. The coaching experience supports you in establishing new behaviours and/or change. The coaching relationship is strengths-based, forward-looking, and collaborative.

The coaching agenda is developed and implemented in partnership between you and the Coach. The role of the Coach is to help you progress toward achieving the agreed goals. Nutrition & health coaching is not therapy, counselling, or consulting.

Coaching Session Procedures

Coaching sessions can be in person or via an online meeting application. You agree to adhere to the appointment times set out in the coaching agreement.  If you are more than 15 minutes late for an appointment, the Coach will assume that the appointment is cancelled, and you will be responsible for the full coaching fee. If the Coach is more than 15 minutes late to an appointment, then you may assume that the session is cancelled, and you will not be responsible for any payment for that session.

Coaching Fees

Fees are payable prior to the coaching services being provided. Payment plans are also available with staged payment dates.

If you wish to terminate the relationship prior to the term of the package, at least 7 days advance notice is required for a full refund of remaining sessions.

On signing the coaching agreement, you will be sent an invoice for the chosen Coaching Package via email.

Booking and Payment

Full payment is required to secure your place and when you book, we will send you an invoice via email. Your place will be confirmed as soon as we receive your payment.

All payments are non-refundable unless the webinar or workshop is cancelled by Pure Body Fix®.

Cancellation and Refunds

If you cannot attend, please let us know as soon as possible. We do not offer refunds for non-attendance but may offer a place on a future workshop at our discretion.

If we need to cancel or reschedule the webinar or workshop, we will offer you a full refund or a place on a future webinar or workshop.

Webinar or Workshop Access

Access to online webinar or workshop materials, links, or recordings (if applicable) is granted solely to the person who has registered and paid.

Sharing of links or materials without permission is prohibited.

Technology Requirements

You are responsible for ensuring you have a stable internet connection and suitable device to access the online for online webinars or workshops. We are not responsible for missed content due to technical issues on your end.

Code of Conduct

Please participate respectfully. Disruptive or inappropriate behaviour may result in removal from the webinar or workshop without a refund.

Intellectual Property

All workshop materials, including recordings, slides, or handouts, are the intellectual property of Pure Body Fix® and may not be copied, shared, or used commercially without permission.

Disclaimer

Our webinars and workshops are designed for educational and wellbeing purposes only and do not constitute medical, psychological, or legal advice. Always consult an appropriate professional for personal concerns.

Purpose

The free discovery call is offered to help you learn about our wellbeing services and determine if they are a good fit for your needs. It is not a coaching, therapy, or medical consultation session.

Duration

The call will last up to [20/30/45] minutes, depending on the slot booked.

Eligibility

The free discovery call is available to new potential clients only. Each person is entitled to one free discovery call.

Rescheduling & Cancellation

If you need to reschedule or cancel, please notify us at least 24 hours in advance. Missed calls without notice may not be rescheduled.

No Obligation

There is no obligation to purchase any services after the discovery call.

Confidentiality

All information shared during the discovery call will be kept confidential, in line with our privacy policy.

Limitations

The discovery call is not intended to diagnose, treat, or provide professional advice on mental or physical health conditions. For urgent health concerns, please contact a qualified healthcare provider.

Right to Decline

We reserve the right to decline or end the call if we believe the request is outside the scope of our services or if the discussion becomes inappropriate.